At Reform, we’re building an AI-first platform to redefine the software foundation of global trade. Today’s global supply chain runs on outdated systems, spreadsheets, and manual processes — creating friction across every shipment, contract, and invoice. We’re rebuilding this infrastructure from the ground up and experiencing rapid growth.
We’re looking for a Technical Support Engineer to support our customers’ day-to-day success and ensure Reform’s automations run reliably at scale. You’ll serve as the frontline problem-solver for our customers: responding to inbound requests, diagnosing issues, ensuring automations are functioning correctly, and escalating or collaborating closely with Forward Deployed Engineers when deeper technical work is required.
This is a technical, customer-facing role ideal for someone who loves solving problems quickly and wants to work at the intersection of engineering and customer operations.